"311 shutting down for the Cesar Chavez Holiday".
With less than two weeks to prepare, ITA client departments were notified by Randi (3/19) that it would be necessary for them to "make adjustments" to handle their own urgent service calls that day.
Under the guise of "unprecedented budget shortfalls", Randi made the tough decision for ITA/311 to abandon support for:
With less than two weeks to prepare, ITA client departments were notified by Randi (3/19) that it would be necessary for them to "make adjustments" to handle their own urgent service calls that day.
Under the guise of "unprecedented budget shortfalls", Randi made the tough decision for ITA/311 to abandon support for:
- EOC Activation/Emergency Preparedness
- LAPD TEAMS II (Federally mandated "Consent Decree" system)
- City property/facility incidents
- Bureau of Street Services dispatch (mudslides, downed trees, etc.)
- City vehicle services
- Field crew dispatch (emergency structural inspections)
These issues as well as many other off-hour notification services will now fall back to the departments to handle on their own.
As it seems unlikely that City departments can just drop these services altogether, Rumblings wonders how moving the burden of these processes back to departments will impact the bottom line Citywide. Wont they have to have their own staffs on-call and handling these inquiries? Departments need to get used to it, word is that ITA will be dropping 311 services during off hours (Holidays, nights and weekends) on a permanent basis.
Hey, but as the Mini Mayor said in his video plea to City staff "we are all in this together".
As it seems unlikely that City departments can just drop these services altogether, Rumblings wonders how moving the burden of these processes back to departments will impact the bottom line Citywide. Wont they have to have their own staffs on-call and handling these inquiries? Departments need to get used to it, word is that ITA will be dropping 311 services during off hours (Holidays, nights and weekends) on a permanent basis.
Hey, but as the Mini Mayor said in his video plea to City staff "we are all in this together".
Just don't call ITA.
4 comments:
This is yet another example of Randi's inability to cope with the scope of ITA's responsibilities. Call centers (i.e. 3-1-1) are beyond her scope of understanding, so she wants to get rid of it. Apparently, her vision for the department is to reduce everything down to desktop support and client-server application support. At the same time, she has convinced the Mayor that all IT work should be consolidated in ITA (a-la Liza). It appears that she has at once shifted the burden of call centers back on the departments, and simultaneously mandated that their IT work be moved to ITA. Interesting to say the least.
ITA's Vision of Success
We strive to be a model information and technology organization recognized for proactive leadership, innovation, and customer service.
What service? Indeed.
You have to understand that General Managers are now appointed by the Mayor, essentially to do his bidding. We have Riordan to thank for this Civil Service change.
The true test in the selection of a GM is how they respond to the command: "Jump". Only an answering question of "How high ?" is acceptable. Knowledge of the Department's core business is not required (and hard to find). It follows that most of the current changes do not make economic or strategic sense, but are politically motivated. Both employees and City residents will suffer the consequences.
Remember also, that back when Riordan WAS mayor, it was his idea to disband and then out-source ALL IT, to various consultants... Though, if this sort of thing really happened the consulting firms would then hire back SOME of the former city employees to have expertice in the really specialised systems.
Then, an efficiency study was done & concluded that the total out-sourcing bit would end up costing more. Riordan's hatchet man went back to practicing law, but in the end Riordan still got the charter amendment that turned AGMs & GMs into political appointees.
By this method, they will be able to destroy the department slowly instead.
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